A: You can check in from 2:00 pm. Check-out is by 11:00 am. If your chosen package lists different check-in or check-out times, those times take precedence.

A: Yes. However, for check-out between 11:00 am and 1:00 pm, you will be charged 30% of the regular room rate. After 1:00 pm, you will be charged 100% of the regular room rate. We may not be able to accommodate a request for late check-out if the room has been booked by another guest.

A: If you cancel the day before you arrive or later. If you cancel the day before you arrive, the cancellation fee will be 50% of the regular room rate. The fee for same-day cancellation or no-show is 100% of the regular room rate.

A: Excepting special time periods, you can book a room up to six months in advance. For accommodation related to weddings and other gatherings, please ask the staff member in charge for more information.

A: You can use Mastercard, Visa, JCB, UC, DC, Diners Club and American Express.

A: Yes.
*Parking fees, number of parking spaces, and vehicle height limits
(1) Parking fee: For details on fees, please see the information in the access guide. Overnight guests who bring the parking ticket issued at the toll gate to the front desk can park for JPY 1,100 per night per car. The fee of JPY 1,100 per night per car is valid between check-in (2:00 pm) and check-out (11:00 am the following day).
(2) Number of parking spaces: 61. (Please note that reserving a parking space is not possible. Parking spaces are allocated on a first-come, first-served basis.)
(3) Vehicle height limit: Maximum 2.1 m.
For more information, please check our parking information page.

A: Yes. You can leave your luggage in the cloakroom on the ground floor of the East Wing. When the cloakroom is closed, please bring your luggage to the front desk.

A: Yes. Prepaid and payment-on-delivery vouchers are available at the front desk. Please note that the courier service may not accept luggage items of unusual size.

A: Every room is equipped with an Internet connection. You can use your own device, for example a computer, to connect to the Internet using a LAN cable or wireless LAN. Please note that while we offer LAN cables to borrow, we cannot lend you a computer.

*Outside of guest rooms, you can also connect to the Internet in the lobbies of the East Wing's first basement floor to third floor, the banquet rooms and the restaurants. Staff members can help you with any questions about connecting to the Internet.

Before using the wireless LAN (Wi-Fi connection), please make sure that you understand the following disclaimer. Disclaimer
-This hotel provides a free Internet connection service for the exclusive use of hotel guests.
-Use of the Internet connection service is at the sole risk of each guest.
-This hotel will assume no responsibility or liability whatsoever for any losses or damage that may result from unexpected interruptions or malfunctioning of the Internet connection service.
-If equipment borrowed by guests is damaged, guests may be asked to compensate the hotel for the cost of the equipment.
-This hotel will assume no responsibility or liability whatsoever for malfunctions or problems related to computer settings. We thank you for your understanding.

A: Yes. Please enter your name and dates of stay in the voucher's "Remarks" field and send it to the front desk.
4-1 Ichigaya Honmuracho, Shinjuku-ku, Tokyo 162-0845, Japan
Tel. +81-3-3268-0111

A: Western Dining Salvia can be found on the ground floor of the East Wing.
 Café&Bar Cattleya, Tea Lounge can be found on the ground floor of the East Wing.
 Japanese Cuisine Fuji is located on the first basement floor of the East Wing.

Breakfast: Tea Lounge, ground floor of the East Wing (7:00 am to 9:30 am)
(all-you-can-eat buffet-style breakfast. Please enter the tea lounge by 9:00 am.)
Lunch: Western Dining Salvia, ground floor of the East Wing (11:30 am to 2:30 pm L.O. 2:00 pm)
Japanese Cuisine Fuji, first basement floor of the East Wing (11:30 am to 2:30 pm L.O. 2:00 pm)
Dinner: Western Dining Salvia, ground floor of the East Wing (5:00 pm to 9:00 pm L.O 8:30 pm)
Japanese Cuisine Fuji, first basement floor of the East Wing (5:00 pm to 9:00 pm L.O. 8:30 pm)
*Last order for dinner: 8:30 pm.
Café&Bar Cattleya: Café 9:00 am to 9:00 pm（L.O. 8:30 pm） / Bar 5:00 pm to 9:00 pm（L.O. 8:30 pm）

A: Several, including a FamilyMart (Ichigaya Honmuracho store, 24 hours open), a Kusurino Fukutaro (Ichigaya Shop, 8:00 am to 9:30 pm,Sat.-Sun.:10:00 am to 8:30 pm).

A: No. We apologize for this inconvenience. However, there is a laundromat 10 to 15 minutes on foot from the hotel. A map is available at the front desk.

A: Yes. You will find a laundry bag and a dry cleaning/laundry order slip in your room. Please put your laundry in the bag, fill in the required fields on the order slip, and bring everything to the front desk. Laundry brought to the front desk before 9:00 am can be collected from 5:00 pm on the same day.
*Please note that the laundry service is not available on Sundays and holidays.

A: You can borrow a steam iron, trouser press (already provided in all single rooms in the West Wing), LAN cable, desk lamp and air purifier (with humidifier functionality) (We have only a limited number of each item available. Please contact the front desk for more information)

A: Room amenities will be handed over at the front counter.
Amenities: Hand towels, face towels, bath towels, body soap, shampoo/conditioner, toothbrushes, razors, hair brushes, cotton cleaning implements (pads and swabs), bath salt, disposable slippers, sleepwear, deodorant and baggage rack.

A: No.

A: No. We apologize for this inconvenience.

A: Children six or older pay the same rate as adults. Only children under six can share a bed with another person. Children under six who sleep alone in a bed pay the same rate as adults.

A: While we do not have a specific dress code, we do ask that you avoid wearing clothing that could make other guests uncomfortable, for example extremely revealing clothing.
Please note that guests are not allowed to enter restaurants while wearing sleepwear or slippers.

A: Yes. Families are very welcome in our restaurants.
You may bring your own baby food. Please feel free to ask the restaurant staff for extra plates or anything else you may need.

A: We will do our best to meet your dietary requirements. Please contact us for more information.

A: You can reserve Western Dining Salvia for groups of 50 people or over. There is seating for up to 60 people and standing room for up to 80 people (for buffet-style events).

A: All seats are non-smoking. However, there are smoking areas in the building.

A: No.

A: You can book a wedding up to 18 months in advance.

A: Please pay in cash for weddings. Unfortunately, we cannot accept credit card payments for weddings.

A: Up to five months before the wedding ceremony.

A: Yes.
Please contact the bridal salon for more information regarding the cost.

A: Yes. We have morning dress, black formal kimonos, colored formal kimonos and long-sleeved kimonos available for rent.
Please contact our costume salon for more information.
We do not offer party dress rental services.
Tel: +81-3-3268-0111 (reception)
Weekdays: 10:00 am to 6:00 pm Saturdays, Sundays and holidays: 9:00 am to 7:00 pm, Regular holiday: Tuesday

A: Yes, at the beauty salon.
These services are by reservation only, so please make reservations in advance.

A: Yes, anyone can use the changing room on the ground floor of the East Wing.

A: Yes. Please feel free to contact us about your dietary requirements.

A: You can rent a banquet hall or a restaurant inside the hotel.
Please contact us for more information about packages and prices.

A: Please leave valuables at the front desk on the ground floor of the East Wing.

A: Yes, on the ground floor of the East Wing.

A: Yes. You can find more information here.

A: Yes, all facilities inside the hotel are accessible.

A: No, we ask that you make such arrangements yourself.

A: For a weekday event, you can book one year in advance.
For events on Saturdays, Sundays or holidays, we begin accepting bookings three months before the date of the event.

A: For questions about parking space, please see here

A: Please fill in "Customer name," "Event date" and "Name of room used," then send the package(s) to the hotel.

A: There is a cloakroom on the ground floor of the East Wing. You can leave valuables at the front desk on the ground floor of the East Wing.

A: You will be charged a cancellation fee if you cancel a party or conference 60 days or less before the date of the event. For more information, please check the banquet rooms terms of use.

A: We do not allow the use of musical instruments or equipment that emits sound at a high volume. For example, electric guitars, band performances, or drums are not allowed. Thank you for your understanding.